Policies

Privacy refers to information that we at ICON Health & Fitness, Inc. ("ICON"), owner of this site, gather about you and the use that we make of it in the course of our business. ICON collects personally identifying information only during contests, sweepstakes and site membership registration. In addition, information is collected in certain portions of the site in which guests specifically and knowingly provide such information along with content submissions, community postings (i.e., chat or bulletin boards), suggestions, or voting. ICON may use such information for editorial and feedback purposes (to the extent that is explained when guests provide the information). In the event ICON plans to post any such information on a site, guests are provided prior notification of such posting and can decline from having such information posted. Information submitted at the time of any form of registration may be used for marketing and promotional purposes by ICON. ICON does not share this information with other companies. If a guest objects to such use for any reason, he/she may stop that use at any time by written request.

Use of Cookies

What are cookies? Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes while at the site. Cookies make Web-surfing easier by saving your passwords, purchases, and preferences for you. The use of cookies is an industry standard, and you'll find cookies at most major Web sites. Cookies help make this site better by showing how and when guests use the site. They do not, however, gather user specific information about persons who use the site. Many content updates and improvements are based on such data as total number of visitors and pages viewed. This statistical information is most easily tracked with cookies. This information is not shared with any third parties whatsoever. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, it is possible that some areas of this site will not function properly if you do so.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

Copyright

Weslo is a registered trademark of ICON Health & Fitness and is under license. Material contained on this site is property of ICON Health & Fitness. Any attempt to duplicate or reprint any text or graphics in any way is expressly prohibited without prior written consent.

ICON reserves the right to change this policy at any time by notifying guests of the existence of a new privacy policy. You can send mail with any further questions to us at:

ICON Privacy Policy
c/o Internet Design Department
1500 South 1000 West
Logan, Utah 84321

Weslo Safe Shopping Guarantee

We guarantee that every online transaction you make at Weslo.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online fitness store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Weslo will cover the entire liability for you, up to the full $50.00. Weslo will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Weslo while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Shipping Rates & Policies

What shipping service do you use?

We ship heavy items by Roadway, ABF, UPS Freight, Dats and Old Dominion freight lines. Lighter products are shipped by UPS ground. We can only guarantee curb side delivery.

What is your shipping policy?

All non-UPS shipments are curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% restocking fee will apply.

Will the person who delivers my order also unpack it and set it up?

We can only guarantee curbside delivery. The customer will be responsible for its relocation and assembly from there. Assembly is required on most of our equipment and we do offer an in-home assembly service in many locations. Please call 1-888-308-9616 for details.

What if I receive my product and it does not work?

Please call our Customer Care Department at 1-800-999-3756 to receive parts and service if needed. If you receive a machine that is damaged beyond repair we will be happy to send a replacement machine or give a full refund. If major shipping damage occurs please refuse the machine at time of delivery and contact our Returns Department at 1-866-896-9777. If the freight company does not allow you to refuse the shipment please call us while they are still at your home.

Return Policy

What is the return policy

We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. A 10% restocking fee is also charged on all returned merchandise (unless the merchandise is defective). Returns must be arranged within 30 days of receiving the product. If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply. You must receive a Return Authorization number from us in order to return the product. The following information is required to obtain a Return Authorization:

a. Model number

b. Serial number

c. Accurate reason for the return

Products being returned must be disassembled and packaged in the original box or comparable package. If you do not have a box, we can provide one for you.


Icon is not responsible for the disassembly of the product.

Once the product is packaged, take it to your curb and we will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and return freight fees. All products must be returned in good condition and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid. If we are doing an exchange of your product, the unit being returned must be received back to Icon within 30 days from the delivery date of the new machine or you agree to pay Icon the full retail cost of the machine.

What if I want to cancel my order after it has shipped?

We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned merchandise.

Do you deliver on weekends?

Deliveries are not made after 6:00 pm or on the weekends. If you have any questions about this, please call 1-866-896-9777.