Types of information we collect and when We may collect two types of information from users of our Site: "Personally Identifiable Information" which is information that can be used to locate you, contact you, or determine your specific identity (such as name, e-mail address, mailing address, phone number, user name, credit card information, etc.) and "aggregate information" which is information about your activities on the Site or in connection with the services that cannot be used to identify, locate, or contact you (such as frequency of visits to the Site, data entered when using the Site, Site pages most frequently accessed, browser type, links a User clicks, IP address, and other similar information).
We collect information from you:
You can refuse to supply Personally Identifiable Information, but it may prevent you from having access to the Site's full functionality. The Site also allows you to edit and update your personal information and preferences at any time. Once you have created an account and log in to the Site -- you are not anonymous to us.
How we use collected information
We collect and use your Personally Identifiable Information for the following purposes:
We may also use or sell aggregate information such as information about the pages visited to improve the design, content and performance of our Site, or to analyze Site usage and the popularity of certain pages of the Site.
When you purchase our services, you will be asked to provide credit card and/or billing information and email address. We will use the information provided in connection with a User's purchase to process your order and for no other purpose.
When we share your personal information
We may provide Personally Identifiable Information to our authorized service providers who assist us in providing the services and performing functions on our behalf. They are prevented from using it in any other way.
We may share, rent, sell, or lease, your personal contact information to our trusted marketing partners for their internal or commercial purposes.
We will disclose information we maintain when required by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to requests from law enforcement agencies or other public agencies if we feel that such disclosure may prevent the instigation of a crime. In addition, we may sell or otherwise disclose to third parties information that does not constitute Personally Identifiable Information. Finally, we may disclose information if there is a transfer of our assets or ownership in connection with a proposed or consummated corporate reorganization, such as a merger or acquisition, to the extent permitted by law.
Web browser cookies and other technologies used to collect information
In addition to the collection of information described above, we use various technologies to collect information from your computer and about your activities on our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We want you to feel confident using the Site. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
ICON Health & Fitness
Customer Service Department
1500 South 1000 West
Logan, UT 84321
This document was last updated on May 21, 2015
What shipping service do you use?
We ship heavy items by Roadway, ABF, UPS Freight, Dats and Old Dominion freight lines. Lighter products are shipped by UPS ground. We can only guarantee curb side delivery.
What is your shipping policy?
All non-UPS shipments are curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% restocking fee will apply.
Will the person who delivers my order also unpack it and set it up?
We can only guarantee curbside delivery. The customer will be responsible for its relocation and assembly from there. Assembly is required on most of our equipment and we do offer an in-home assembly service in many locations. Please call 1-888-308-9616 for details.
What if I receive my product and it does not work?
Please call our Customer Care Department at 1-800-999-3756 to receive parts and service if needed. If you receive a machine that is damaged beyond repair we will be happy to send a replacement machine or give a full refund. If major shipping damage occurs please refuse the machine at time of delivery and contact our Returns Department at 1-866-896-9777. If the freight company does not allow you to refuse the shipment please call us while they are still at your home.
What is the return policy
We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. A 10% restocking fee is also charged on all returned merchandise (unless the merchandise is defective). Returns must be arranged within 30 days of receiving the product. If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply. You must receive a Return Authorization number from us in order to return the product. The following information is required to obtain a Return Authorization:
a. Model number
b. Serial number
c. Accurate reason for the return
Products being returned must be disassembled and packaged in the original box or comparable package. If you do not have a box, we can provide one for you.
Icon is not responsible for the disassembly of the product.
Once the product is packaged, take it to your curb and we will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and return freight fees. All products must be returned in good condition and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid. If we are doing an exchange of your product, the unit being returned must be received back to Icon within 30 days from the delivery date of the new machine or you agree to pay Icon the full retail cost of the machine.
What if I want to cancel my order after it has shipped?
We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned merchandise.
Do you deliver on weekends?
Deliveries are not made after 6:00 pm or on the weekends. If you have any questions about this, please call 1-866-896-9777.